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Privacy Policy

Effective Date: November 10th, 2019

VrOne.co.uk is committed to protect the privacy of our members/customers/clients. This privacy policy applies to vrone.co.uk and the VrOne web applications owned and operated by VrOne.co.uk. This privacy policy describes how VrOne collects and uses the personal information you provide on our website: vrone.co.uk, the service and products provided at VrOne. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service and/or products for which the Client has engaged VrOne.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our sites and/or participating in any of our surveys (as set out in our terms of use) you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation (the Legislation), the data controller is VrOne (vrone.co.uk) of which resides in the ‘Cloud’ (internet/world-wide-web)

Information we may collect

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site, using social media logins and/or other plugins, participating in our surveys or competitions which may be sent to you from time to time or by corresponding with us by email. This includes information you provide when you register to use our site and/or associated ‘Partner’, subscribe to a newsletter or service, order products or services, upload or download content, and/or participate in discussion boards or other social media functions on our site.

The information you give us may include (but is not necessarily limited to):

Information we collect about you

Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:

We may also build a picture of your digital data profile, by taking information on you from public sources, such as your publicly available social media information and other third party sources such as Companies House. We do this to help us direct more targeted information and content to you.

Information we receive from other sources

We may receive information about you if you use any of the other websites we or any of our group companies operate or the other services we provide.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.We may also receive information about you from third party telemarketing companies. We or our partners will only you contact you where you have given the telemarketing companies your consent for us to do so.

Legal basis for processing your data

We may process your data because:

In some instances, we will rely on your consent to process Personal Data and where we do this, it will be flagged to you at the time.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

Information we collect about you. We will use this information:

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may also share your information (including personal data) with selected third parties including:

Business partners, suppliers and sub-contractors who help us deliver the site and our services to you. This includes (but is not limited to) the following suppliers:

Marketing

We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services, competitions and special offers which may be of interest to you.

Other businesses within our group or ‘Partners’ we work with may also send you similar marketing messages, depending on what you agree with us or whether you have opted to share that information.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you create an account or complete online forms.

We may send B2B marketing emails to you as a business contact where we believe we have legitimate interests for doing so. Such emails will always give the option to opt-out from future communications.

If you have consented to receive marketing (newsletters) from us, or our ‘Partners’ you can opt out at any time. See 'What rights do you have?' below for further information.

You can also manage your preferences and privacy within your personal account area (dashboard) when you have logged in.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

Our hosting provider is certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'Contact' below).

What can I do to keep my information safe?

If you want detailed information from ‘Get Safe Online’ on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Social media

If you use social media plugins or features on our site, including but not limited to the LinkedIn login function, you agree that we may receive information about you from social media sites (including personal information such as your name, gender, date of birth and location) in order to enable us to provide you with an online account and to enable you to use the site and its features. Any information received by us via the use of social media functions shall be stored and used strictly in accordance with this privacy policy.

How long do we keep your personal information?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

Your rights

You have the right to ask us not to process your personal data or to restrict our processing of your personal data (including for marketing purposes). You can do so at any time by contacting us at [email protected] Please state the site(s) it is in reference to.

You also have the right to ask us to correct any mistakes or inaccuracies in your information which we hold at any time by contacting us at [email protected] Please state the site(s) it is in reference to.

Our site may, from time to time, contain links to and from the websites of our ‘Partner’ networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to obtain a copy of the personal data we hold about you. You can make your request via email: [email protected] Once we have received your request and verified your identity we will respond as soon as possible and in any event within one month.

Cookies

VrOne uses a technology called "cookies" to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use Session Cookies to track your Login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use Persistent Cookies to determine from where you were referred to our site, as well as the last user ID that you logged in as. VrOne may set cookies within your internet browser; cookies are required to use the VrOne service. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to better gauge our customers' needs and provide specific information to best serve them.

We collect analytics information when you use our Websites and Service to help us improve them.  

VrOne uses third party software for analytics. All metric(s) information collected from your usage of the Service shall be transmitted to the analytics provider. This information is then used to evaluate how users use VrOne, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service and to personalize the experience for you. Anonymised and aggregated information and analysis may be made public where desired by VrOne. Third party analytics software will not share your PII or associate your PII with any other data held by them.

In our Services, analytics information may consist of the feature and function of the Service being used, the associated domain name, the username and IP address of your Users (which may include personal information if the personal information was incorporated into the username) and additional information required to detail the operation of the function and which parts of a Service are being affected. The analytics information we collect may include elements of Service Data related to the function the User is performing. As such, the analytics information we collect may include personal information or sensitive business information.

Our Site may at times include links to other Web sites whose privacy practices may differ from those of VrOne. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Our Web site offers a publicly accessible blog or community forum (Support Hub). You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.

Our Web site includes Social Media Features, such as the Linkedin and Goggle+ Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Google Analytics

We use this service to improve your experience across the sites

The service: This service runs in the background and drops one or more cookies to your computer, or handheld device. It helps us measure how you interact with our websites content by tracking your user journey and site interactions. The cookies store non-identifiable information about your browsing history, we use this data to analyse patterns and trends to help improve your experience.

The data Google Analytics stores about you: Non-identifiable data such as visits, page views, time on site, and the journey you take through the site.

For more details on Google Analytics please visit their website http://www.google.com/analytics/

Account Profile; ‘Optional Information’

You may be asked to provide ‘Optional Information’. This is additional information we collect (data collection) may be used to share with others, however, It is at your complete discretion whether you choose to do so. The additional details you provide will help us better understand you as an individual and correlate your interests with other members and website visitors, to offer a more intuitive interactive browsing experience.Within your 'Settings' you can further refine what information is shared with other members and visitors by managing your notification preferences. Your newsletter subscriptions can also be found there.

VrOne may update this Privacy Policy, and will notify members/account holders of significant changes in the way we treat any personal information by sending a notice to the primary email address specified in your VrOne account. We may also place a prominent notice on our site. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Data Retention

VrOne will retain personal data we process on behalf of our Members/Clients for as long as needed to provide services to our Members/Clients. VrOne will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For questions relating to this Privacy Policy, please click on 'Contact us' at the bottom of this page.